The Company:

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 46 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel:

Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel's historic connections to the city, Spanish culture and art.With a stunning and meticulous restoration that celebrates César Ritz's pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain's most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.

Responsabilities:
- Attend all guests according to the Company and Hotel philosophy.




- Ensure customer satisfaction from the first interaction to departure in accordance to the MOHG Legendary Quality Experience (LQEs), the MOHG Pillars and the perspective service standards of MOQA.
- Respond properly to the all guest requests using the proper communication skills.
- Provide a five-star service by showing and extensive knowledge of: All Hotel services, facilities, Madrid and Surrounding areas, Transportation, Restaurants, Attractions, Retails, Sightseeing and Cultural or Art Activities, etc...
- Create focused and clear conversation / Interaction with guest.
- Provide the guest with accurate information.
- Personalize any interaction with guest to delight and gain fidelity and loyalty.
- Identify guest request and be proactive by anticipating their needs.
- Assist guest with recommendations, bookings, and confirmations.
- Record properly all the guest request and confirmation via front desk systems (e.g Alice, Infor, Hotsos).
- Ensure an efficient follow up to a

📌 Concierge Trainee (Madrid)
🏢 Mandarin Oriental Hotel Group
📍 Madrid