Customer Support Analyst (Spain)
Services / Business Support
Av. de les Corts Valencianes, 58, Local 10, 46015 Valencia, Spain
Como Customer Support Analyst proporcionarás asistencia y solución de incidencias a nuestros clientes, asegurando su satisfacción y manteniendo una comunicación clara y efectiva.
Odoo is an ERP, a suite of business management applications that includes a range of easy-to-use tools designed to optimize and grow businesses. With an active integral community and a partner network established in more than 120 countries, we have 15 million users worldwide.
We are growing fast and need to hire even faster to keep scaling and evolving as we do today.
Are you ready for the challenge?
Number of users
+15,000,000
Company growth
60% year over year
Team size
60 people and counting...
About the job
As a Customer Support Analyst, you'll be the link between our users and Odoo, helping them resolve issues and get the most out of our software.
In your day-to-day work, you'll investigate functional and technical issues,
analyze each case to find the best solution, and collaborate with different teams across the company to deliver high-quality support. Your direct interactions with users will also provide valuable feedback to help continuously improve our product and documentation.
You’ll never get bored
Responsibilities
- Help customers get the most out of Odoo Business Apps.
- Resolve functional issues.
- Interact with customers and prospects through tickets, live chat, and phone calls.
- Ensure a high level of customer satisfaction.
- Improve the overall customer experience.
- Contribute to the continuous improvement of our product and documentation.
- Participate in side projects such as recruiting, onboarding, and training new colleagues.
If you want to know more...
- Odoo culture
- Who is your TL?
- Our story
Lucía explica
(totally worth it).
About you
At Odoo, we value your skills more than your resume.
Here's what we expect from you:
📌 Customer Support Analyst (Valencia)
🏢 AVP
📍 Valencia