We are looking for a Customer Service Representative for a general packaging manufacturer specializing in sustainable drum and pail liners, IBC liners, and Bag-in-Box solutions for the world's leading brands across food and beverage, chemical, pharmaceutical, cosmetic, and industrial sectros, including BASF, Unilever, L'Oréal, Johnson&Johnson;, Honeywell, Henkel, 3M, and Dow. The Customer Service Representative (CSR) is the main point of contact for the company's clients and plays a central role in delivering a high-quality customer experience. Working independently and with a strong sense of responsibility, the CSR supports both clients and Sales Managers in resolving day-to-day challenges and identifying the right solutions.
Effectively present and discuss the products and services of the company to current and prospective customers in a way that conveys an image of quality, integrity, and a superior understanding of customer needs.




Attend to customer questions, complaints, and concerns immediately and facilitate satisfactory resolution.
Analyze data and statistics to isolate and identify areas of improvement.
Follow all quality and food safety policies and procedures to ensure CDF products meet all applicable customer, regulatory, and industry standards.
Maintain customer records and update information as needed in Hubspot and IFS
Office-based in Bages
Standard business hours: 08:30 to 17:00 CET, Monday to Friday
Contract type: Permanent, with six (6) month probationary period
On-site, Monday - Friday (5 days per week)
Benefits: 20 paid holidays, 12 paid public holidays /Private health insurance / Yearly performance review

📌 Part Time Evening and Weekends Customer Care Assistant (Cataluña)
🏢 etalentum
📍 Cataluña