We are currently growing our support team at the company, which provides excellent service to our customers around the world. We are seeking a Senior Technical Customer Support Engineer to join our global Support Engineering team. This is a customer-facing role that will include interactions via chat, calls, Slack messages, and video meetings. This is a great opportunity for someone ready to roll up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base.
Supporting and guiding our the company users, customers, and prospects via cases, chat, Slack, community, and meetings
Develop solutions based on the company Cloud and the company open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers




You will deliver excellent customer service as a first-line technical engineer and representative of the company. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
Technical breadth and depth in the company open-source or the company Cloud, or in domains relevant to the company, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a general, distributed environment
Strong communication skills and the ability to

📌 Senior IT Service Desk Engineer (Amer)
🏢 United States Digital Space
📍 Amer