Job Summary: The Systems Engineer L1 is a high-profile position responsible for providing remote services to NetGain Technologies' managed service clients. This role requires excellent coordination and communication skills to ensure clear and consistent interactions with both internal personnel and clients. The Systems Engineer L1 will handle various technology issues remotely and escalate tickets when necessary.
HOURS: 5am-2pm Monday-Friday
Please Note: We are only accepting applications from candidates located in the Little Rock, AR area. Applicants who answer location screening questions inaccurately or provide false information during the application process will be removedImportant: Only candidates who are currently authorized to work in the United States without present or future sponsorship requirements will be considered.
Key Responsibilities:
- Provide remote support for technology issues to managed services clients.
- Ensure timely response to service requests, meeting or exceeding targeted quality levels or Service Level Agreements (SLAs).




- Document all time and work in service tickets with detail and in real-time.
- Maintain consistent communication with clients regarding pending service requests.
- Follow all safety and security procedures at NetGain Technologies and customer locations.
- Return all inter-company business calls or emails within one business day and check email at least three times daily.
- Ensure delegated tasks and duties are carried out properly and timely.
- Participate in mandatory meetings and huddles.
- Maintain certifications and stay updated on new technologies to better serve customers.
- Work unsupervised in a remote location when necessary.

Requirements:
- Education:
- Required: High School diploma or equivalent.
- Preferred: Associate's degree or higher in Information Technology or a business-related field.
- Certifications:
- CompTIA Network+
- MS-900

Experience:
- Required: Minimum of one year of experience supporting c

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