Office Location: Remote Offices, Long Island, and New York City
Position Description: The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line technical support of client-facing technology, such as Microsoft Dynamics Applications, Citrix Applications, Productivity Software, Password Resets, etc. Additionally, the Help Desk Engineer ay provide light system adminsistration functions, such as creating/deleting users, managing groups, managing distribution lists and public folders, etc.
Requirements / Essential Duties
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- Ability to call on and word directly with C level executives in small to large size businesses.
- Provide first line end-user technical support via phone and email
- Provide light user account and email administration
- Coach users on best practices and techniques to avoid simple issues
- Work with the Data Center teams to monitor and respond to events to ensure client system uptime and stability
- Ensures change cnstrol and other processes and proceduires are followed and that configuration documentation is completed when systems are deployed and/or modified
- Basic level knowledge of email administration
- Basic level knowledge of TCP/IP, networking
- Basic level knowledge of smartphone configuration
- Proficient with Microsoft Word, Excel and Outlook is prefered
- Previous experience working with Software as a Service products is suggested
For any questions about this position please email
[email protected]
📌 Remote Help Desk Engineer (San Isidro)
🏢 New York Cloud Apps
📍 San Isidro