This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Automation Engineer (Customer Service) based in Spain. This is an engineering role focused on transforming repetitive Customer Service operations into scalable, reliable automation. You will design and build automated workflows, AI-powered agents, self-service experiences, and integrations with internal systems. Your work will directly reduce manual effort while helping support teams handle growing customer volumes more efficiently. You will work hands-on with ticketing data, APIs, LLMs, workflow automation tools, and cloud infrastructure. The role combines backend engineering with applied AI, giving you the opportunity to solve practical operational challenges at scale. You will also contribute to automation for billing, quota management, customer notifications, and planned infrastructure operations. The environment is fast-moving and international, with substantial ownership and opportunities to work on impactful AI infrastructure projects.



Accountabilities - Build agents and automation scripts that streamline quota request processing, one of the largest areas of manual engineering work within Customer Service. - Develop self-service workflows for billing and data-related requests, including payment method updates, account deletion, marketing opt-outs, and invoice retrieval. - Design, build, and maintain LLM-powered agents that help support engineers resolve complex customer tickets more efficiently. - Develop and maintain N8N workflows for customer notifications and event-driven operational processes. - Integrate automation solutions with REST APIs, including Jira, billing systems, and other internal platforms. - Contribute to tooling supporting planned cluster operations, including infrastructure workflows, Terraform configurations, and operational runbooks. - Maintain and continuously improve existing automation as customer and tick

📌 Automation Engineer (España)
🏢 Jobgether
📍 España