It's fun to work in a company where people truly BELIEVE in what they're doing
We're committed to bringing passion and customer focus to the business.
A Patient Services Representative I will act as a liaison, answer questions, and resolve any emerging problems that our pharmacies/patients might face with accuracy and efficiency. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Role And Responsibilities
• Receives calls from pharmacies, clients, and patients and provides the requested information or support while following LucyRx’s policies and procedures for the release of information
• Troubleshoots pharmacy claims submission and documents calls in the ticketing system
• Provides clinical call support for prior authorization-related calls and documents in the ticketing system
• Understanding of pharmacy benefit plans and how to access the plan information, as well as how to communicate this information to patients accurately
• Escalates incoming customer service calls when needed to the appropriate party for resolution
• Assist with keeping the pharmacy outreach queues up to date
• Demonstrate OMNI channel experience by effectively managing customer interactions across multiple communication platforms, including phone, email, chat, and other digital channels, ensuring a seamless and consistent service experience.
• Cross-department support with projects as needed
• Will be required to provide after-hours support on a rotational basis with other team members
• Other duties as assigned
Qualifications And Education Requirements
• High School Diploma or GED required
• A Minimum of 1 year experience in a customer service role, preferably in a call center, pharmacy or healthcare setting
• Proficient in MS Office Suites – Outlook, Excel, Word, and Teams
• Excellent communication skills
• Excellent customer service s
📌 Patient Services Representative (Ibias)
🏢 LucyRx
📍 Ibias