Dutch Speaking Support Specialist

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About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with high-growth opportunities within the BPO and customer support services industry. We pride ourselves on delivering bespoke career solutions that bridge the gap between integral professionals and world-class organizations.

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with high-growth opportunities within the BPO and customer support services industry. We pride ourselves on delivering bespoke career solutions that bridge the gap between global professionals and world-class organizations.

Job Overview
We are currently seeking a motivated professional for a Dutch Speaking Support Specialist position in Bulgaria.



This role is a fantastic opportunity to advance your career within the customer support services sector while enjoying a vibrant expatriate lifestyle in a top European tech hub.

Key Responsibilities

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- Provide exceptional service via email, phone, and chat to Dutch-speaking clients
- Resolve complex inquiries, ensuring high levels of customer satisfaction within the customer support services industry
- Maintain accurate records of customer interactions within our internal CRM systems
- Collaborate with cross-functional teams to identify and elevate technical issues effectively
- Adhere to established service level agreements and quality standards at all times
- Act as a brand ambassador, representing our clients with professionalism and cultural sensitivity
- Participate in ongoing training to stay updated on product features and support protocols

Requirements

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- Native or fluent Dutch (spoken and written)
- Valid EU passp

📌 Dutch Speaking Support Specialist (España)
🏢 Mercier Consultancy MD
📍 España