David Kennedy Recruitment is working with a leading
multinational technology BPO business which is looking to recruit a
Finnish-speaking Fashion Support Consultant in Malaga. Position:
Fashion Support Consultant Location: Malaga, Spain Work model:
On-site Employment type: Full-time. DUTIES AND RESPONSIBILITIES:
Handle incoming customer interactions through multiple channels
(phone, email, chat, voicemail, or automated alerts). Record and
update customer details and case information in the call or ticket
management system. Provide timely responses and effective
resolutions in line with established service level agreements
(SLAs). Maintain up-to-date knowledge of company products,
services, and client-specific applications. Identify and escalate
complex or unresolved issues to the appropriate internal teams or
supervisors when necessary. Follow established processes,
procedures, and quality standards for service delivery. Complete
required administrative tasks accurately and on time. REQUIREMENTS:
Native or fluent in Finnish (C1 level), with strong proficiency in




both written and spoken communication, as well as English fluency.
Strong customer service orientation, with the ability to actively
listen and understand customer needs. Ability to take ownership of
cases and see them through to resolution or appropriate escalation.
Excellent verbal and written communication skills, with
adaptability to different customer situations. Basic technical
knowledge of IT systems, such as Windows, Microsoft Office, and
internet configurations. Strong problem-solving skills, attention
to detail, and ability to work in a team-oriented environment.
OFFER: Excellent remuneration package based on experience, skills
and performance Full paid training on the company and the project
Career development programs, specialized courses, and language
classes Dynamic and creative team with a positive and friendly
atmosphere Guidance and tools to reach career potential Work
schedule: Monday to Sun

📌 Fashion Support Consultant (Andalucía)
🏢 David Kennedy Recruitment
📍 Andalucía