Reports to: District Manager Status: Full Time/Supervisor/Exempt/Non-Exempt Job Summary Responsible for oversight of gym operations to ensure positive member experience and a financially successful club. * Recruit, hire, train, schedule and supervise team members. * Member service oversight making sure all team members are providing a great customer service experience at all times. * High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc. * Provide support for team members and club members. * Create and maintain a positive image for the club. * Coaching and counseling performance to help achieve company standards. * Ensure prompt opening/closing of gym. * Ensure staff are aware and trained on all current marketing promotions. * Finish manager portion of onboarding, in Paycom, for all new hires. * Ensure the club is open and staffed during all hours of business. * Ensuring self and team members are implementing and adhering to all company policies and procedures.
* Responsible for ordering supplies and tracking inventory. * Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. * Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. * Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. * Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. * Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising. Benefits * Health insurance * Opportunity