Reservations & Groups Team Leader (Sales-Focused) Barcelona | Central Reservations | Full-time | Monday–Friday Join Generator At Generator, we don’t just sell beds — we create experiences in some of the world’s most exciting cities. Recognised by Fast Company as one of the Top 50 Most Innovative Companies, we are building a high-performance Central Reservations Office (CRO) that directly drives general revenue growth. We are looking for a commercially driven Reservations & Groups Team Leader who can lead, inspire, and elevate a sales-focused reservations team in a fast-paced international environment. This Is Not a Traditional Team Leader Role This role goes far beyond operational supervision. You won’t just manage workflows — you’ll drive performance, conversion, revenue, and commercial mindset across both internal and outsourced teams. You will: * Lead and develop high-performing reservations sales teams * Drive conversion, revenue growth,



and upselling performance * Coach agents to move beyond “order taking” into proactive selling * Manage and optimise relationships with outsourcing partners * Work closely with Revenue, Sales, and Operations teams * Influence commercial performance across multiple European markets What You’ll Own * Lead the daily operations and performance of the Groups & Reservations team * Monitor and drive KPIs including conversion, revenue, SLA, upselling, and productivity * Manage outsourced reservation teams and external partners, ensuring service quality, alignment, and performance delivery * Conduct regular performance reviews, calibrations, and operational follow-ups with outsourcing providers * Ensure outsourced teams fully comply with Generator SOPs, commercial standards, and service expectations * Coach and develop agents through regular feedback, training, and performance management * Ensure enquiries are proactively followed up and converted into confirmed business * Support complex negotiations and high-value group opportunities * D

📌 Reservations & Groups Team Leader (Cataluña)
🏢 Generator Hostels
📍 Cataluña