David Kennedy Recruitment is working with a leading
Outsourcing/BPO consultancy who is seeking to onboard a German
speaking Technical Support Advisor to join their teams in
Barcelona. Position: Technical Support Advisor Location: Spain
Model: Remote Employment type: Full-time DUTIES AND
RESPONSIBILITIES: Act as the first point of contact for dealers and
end users via phone and email Troubleshoot technical issues and
provide accurate and timely solutions Educate customers on product
usage, updates and best practices Create and manage support tickets
to ensure proper tracking and resolution Collaborate with internal
teams to resolve complex or escalated cases Maintain accurate
customer records and documentation in internal systems Take
ownership of customer cases and progress them through to resolution
or escalation REQUIREMENTS: Native or near-native level of German




Advanced level of English Minimum 2 years of experience in Customer
Service or Technical Support Good customer service skills and the
ability to understand customer needs Strong listening and
communication skills Ability to troubleshoot technical issues and
provide effective solutions Ability to take ownership of cases and
manage them through to resolution Comfortable working in a customer
service environment OFFER: Full-time (39 hours) contract, Monday to
Friday, 09:00 and 18:00 Central office location in Barcelona Fully
paid training on the company and project Career development
programmes and specialised courses Comprehensive training on the
product, advanced technologies, and in-demand skills in the market
Guidance and tools to reach career potential

📌 Technical Support Advisor (Cataluña)
🏢 David Kennedy Recruitment
📍 Cataluña