Description
Help Desk Tier I Specialist
Location: Silver Spring, MD
Employment Type: Full-Time
Work Arrangement: Remote After Training – Must Reside Within 50 Miles of Silver Spring, MD
Training Requirement: 8 Weeks On-Site in Silver Spring, MD
Operating Hours: Monday–Friday, 7:30 AM–8:00 PM; assigned 8-hour shift within operating hours
Hourly Rate: $18.00–$22.00 per hour
Citizenship & Clearance Requirement: U.S. Citizenship required; must be eligible to obtain and maintain a Public Trust.
Who We Are
RCG, Inc. is a growing federal contracting company delivering technology, cybersecurity, and professional solutions that support critical government missions. We are proudly Certified™ as a Great Place to Work® for four consecutive years, reflecting our commitment to creating an environment where employees can grow, contribute, and build rewarding careers.
The Opportunity
RCG is seeking a Help Desk Tier I Specialist to support an ongoing federal government contract in Silver Spring, MD.




This is a full-time technical support position providing Tier I assistance to end users across a diverse technology environment. The role includes desktop and remote support, account administration, hardware and software troubleshooting, conference room and multimedia support, endpoint provisioning, and incident management.
The position requires eight weeks of on-site training in Silver Spring, MD before transitioning to a remote work arrangement. Candidates must reside within 50 miles of Silver Spring, MD and remain available to report on-site when required by the government.
What You’ll Do
Help Desk & End-User Support
- Provide technical support to end users via phone, email, chat, desk-side assistance, and remote support tools.
- Troubleshoot PC and Mac hardware, operating systems, peripherals, software applications, and basic network-related issues.
- Utilize BeyondTrust Remote Support to troubleshoot and resolve user issues remotely.
- Install, configure, troubleshoot, and deploy ha

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