Company Information

At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.

Company Culture

Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.

At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients,



and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.

Job Overview Summary

Promote client loyalty through excellent customer service and assistance with clinical research study activities. Work within a team on pooled work to meet service objectives and team goals. Identify and service the needs of customers through building rapport and resolving routine service questions.

Job Duties & Responsibilities

-
- Answers and addresses inquiries from Advarra clients via Zendesk and incoming phone calls in a courteous, timely and professional manner:
- Identifies customer issue or question, providing accurate and timely resolution.
- Empathizes with the customer establishing expectations for resolution to his/her inquir

📌 Remote Coordinator I, Help Desk (Santa Cruz de Tenerife)
🏢 Advarra
📍 Santa Cruz de Tenerife