HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. Come join our team

HME is currently looking for a Technical Support Representative, 100% remote for our call center. The Call Center is open Monday through Friday from 5 AM to 7PM and Saturday through Sunday from 7 AM to 3:30 PM/PST. Candidates must be willing to work a adaptable 40-hour work week,



and reside in one of the following states: Arizona, Florida, Texas, Missouri, California. Relocation support is not provided for this role.

What you will do in the position:

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- Answer incoming calls from customers and installers
- Provide operation, troubleshooting, maintenance, and installation support
- Promote and maintain positive customer relations
- Provide troubleshooting and repair support to installers and customers over the telephone
- Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
- Administer service programs to effectively correct service issues
- Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting
- Prepare and maintains daily logs and records
- Identify and makes recommendations for product improvement
- Training will

📌 Remote Technical Support Representative I (San Isidro)
🏢 Hme Careers
📍 San Isidro