Remoto: Trabajo híbrido

OverviewIn this role you lead TOMRA Food's Field Service Engineers across Spain, blending people leadership with operational excellence to boost customer satisfaction and service growth. You drive team development while also optimizing field performance, customer relationships, and commercial opportunities. You will guide service delivery for installation, maintenance, and repair of sorting solutions and lead continuous improvement across the service organization. This is a mission-driven role at a global technology company.Compensaciones / BeneficiosPremium Equipment – latest laptop, phone, PPEUp to 10% annual bonusCompany car + fuel/charging cardExtended life insurancePrivate health insurance (discounted)Fully versátil hybrid workResponsabilidadesAct as first point of contact for team on organizational support and safety mattersLead, coach, and develop Field Service Engineers across SpainOversee onboarding, performance monitoring, and development plansFoster collaboration, accountability, and continuous learningSupport recruitment and succession planningPromote values, safety culture, and customer-first mindsetManage workloads, schedules, and field coverage for efficiency and wellbeingBuild and maintain relationships with key customers and stakeholdersDrive service quality, customer satisfaction, and loyaltyIdentify service sales opportunities and upgradesCollaborate with Sales, Customer Success,



and Service teams to maximize valueHandle escalated customer situations with timely resolutionMonitor KPIs and drive improvement initiativesDevelop business cases for operational/service improvementsParticipate in cross-functional projects and regional/global sharing of best practicesLead organizational change initiativesContribute to strategic initiatives to strengthen service and customer experienceSupport field service planning decisions and resource utilizationRequisitos principalesExperience as Field Service Engineer or similar internal service functionPrevious leadership experience preferredBachelor in Electrical, Electronic, Mechanical, Mechatronics, Industrial Engineering or equivalentStrong understanding of field service operations and service delivery processesAbility to motivate, coach, and develop technical teamsCommercial awareness to identify growth opportunitiesCustomer-focused mindset with proven delivery of excellent experiencesAnalytical and problem-solving skills in technical and people-management contextsExcellent communication and interpersonal skillsFluent in Spanish and EnglishExperience with CRM, ERP, or Field Service Management systems is desirableStrong organizational and planning skillsAdvocate for Health & Safety and complianceWillingness to travel within Spain and up to 30-50% across EuropeValid driving license and passportleadershipcoachingcommunicationCRMERPField Service Management systems

📌 Team Leader Field Service Engineers (Valencia)
🏢 Jobrapido
📍 Valencia