Remoto: Teletrabajo

We're partnering with a leading general customer experience provider to recruit Support Specialists for a remote role based in Portugal.In this position, you will support a major international e-commerce platform, assisting customers and sellers with a wide range of inquiries. You will be part of a dynamic team delivering high-quality service through phone and email, ensuring a smooth and reliable customer experience.Your Role:- Provide customer support via phone and email, ensuring a professional and friendly experience- Assist with inquiries related to orders, deliveries, payments, and returns- Troubleshoot customer issues and provide clear, effective solutions- Act as a point of contact for external sellers,



supporting their questions and needs- Provide information about digital products and platform services- Escalate and route more complex issues to the appropriate internal teams- Maintain accurate records of customer interactions and follow internal processesYour Qualifications:- Fluent in Dutch (spoken and written) with good English skills- Previous experience in customer support or service roles is an advantage- Strong communication and problem-solving skills- Comfortable working with digital tools and customer management systems- Ability to work independently in a remote environment- Customer-focused mindset with attention to detailThe Offer:- Remote position within Portugal- Full-time contract with a 40-hour work week- Paid training (6 days, 8 hours per day) with structured onboarding- Training compensation provided upon successful completion- Base salary + meal allowance- Holiday and Christmas allowances paid monthly- Optional accommodation support (if applicable)- Health insurance from day one- 22 days of paid annual leave + Portuguese public holidays- Opportunity to grow within an international and fast-paced environment

📌 Support Specialist - Dutch Speaking (Barcelona)
🏢 Encaja Talent
📍 Barcelona