Req ID: 384813

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a L2 JAVA Support Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
L2 Application Support Engineer

Role Overview

We are seeking an experienced L2 Application Support Engineer with a strong background in Java, Unix, and SQL. In this role, you will support product servers and clients on cutting-edge platforms, collaborate with global cross-functional teams, and contribute directly to our continuous delivery and system performance enhancements.

Responsibilities

• Issue Resolution: Actively provide tier-2 support for complex production issues, delivering detailed technical analysis and root cause analysis (RCA).

• Bug Fixes & Testing: Assist with code fixes and execute rigorous testing to ensure stability before deployment.

• System Maintenance: Support product servers and client platforms on advanced infrastructure.





• Continuous Improvement: Contribute to CI/CD workflows and focus daily on enhancing application performance and operational efficiency.

• Team Collaboration: Work effectively within a regional and general team setup, providing valuable technical feedback and support to Core Development teams.

• Incident Management: Implement definitive corrective actions for production environment issues to prevent recurrence.

Basic Qualifications

• Experience: 3+ years of professional experience in application maintenance and production support roles.

• Database & OS: Strong proficiency in Unix/Linux environments and writing advanced SQL queries.

• Scripting & Automation: Proven knowledge of scripting languages (e.g., Shell, Python, or Bash).

• Core Technical Skills: Practical programming knowledge in Java and experience debugging Java-based applications.

• Soft Skills: Demonstrated communication

📌 JAVA Support Specialist (Guadalajara)
🏢 Ntt Data Services
📍 Guadalajara