At Board, we help enterprises plan smarter, drive outcomes and lead
transformation with one single Intelligent Planning Platform. Trusted by
thousands of leading organizations, over the last 30 years we have designed our
Product with enterprise planning agility in mind and the passionate care of our
people as our main driver.
We strongly believe every colleague brings unique value to our whole. We
collaborate openly and effectively to deliver results and celebrate our shared
success, thrive on innovation and embrace a growth mindset to aim higher every
day.
Are you curious about technology and a natural problem solver? Do you consider
yourself a good communicator and want to develop your skills with Board
Intelligent Planning Platform? Then join our integral Support Team

Board is looking for a highly analytical and self-motivated Product Support
Specialist (L3 Analyst). This position provides dedicated support for our US
East Coast customers and therefore follows a regular Monday-to-Friday schedule
from 3:00 p.m. to 11:00 p.m. CET. Reporting to the L3 Product Support Team
Lead,



you will work alongside our customers and business partners to enable
their success using the Board Platform.
As a Product Support Specialist, you will acquire deep and extensive platform
knowledge to become a Board platform ambassador and primary technical point of
contact, both internally and externally. You will deliver value to our customers
by maintaining a high level of technical skills and proactivity in problem
solving.
Level 3 is in charge for investigations of complex incidents happening to our
customers. These issues can occur both on the front-end/back-end components and
requires a deep knowledge of the Board platform to carry on any troubleshooting
and resolution activity.

Core responsibilities:
* Investigate issues raised by Board users while using mission critical
solutions
* Work on open product related cases while focusing on root cause analysis and
troubleshooting
* Communic

📌 Product Support Specialist (Madrid)
🏢 Board International
📍 Madrid