We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a general scale while striving for greater equity and opportunity – inside and outside our organization. As a Customer Success Manager in our South team you will work closely with agile, technology-focused brands to help them realize value from their investment in Braze. What you’ll do - Own client renewals, retention and net retention targets for your customers - Be your customers’ main point of contact and trusted advisor at Braze - Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment - Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement,



and day-to-day advice to help them hit their objectives with Braze - Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze - Proactively analyze your customer product usage to identify opportunities and risks to account health - Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews. - In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly - Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity. - Who you are You are passionate about customer success and find satisfaction in helping your customers achieve great things. You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by workin

📌 Customer Success Manager (España)
🏢 Braze
📍 España