WorkNomads is on the hunt for a Genesys Cloud Engineer to join our team

Who We Are:
We are building a community where general talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country.
• Remote engineering services, global impact — expert engineering, design, and business talent in cross-disciplinary project teams.

• Diversity celebrated — 40+ nationalities, 4 continents, one team.

• Continuous growth — we invest in you: projects, coliving, community, pushing you beyond what you thought possible.

Your mission at WorkNomads:
• Design, develop, configure and maintain Genesys Cloud CX solutions for production contact center environments.
• Take technical ownership of Genesys Cloud solutions from requirements and architecture through implementation, testing, deployment and ongoing support.
• Design and implement IVR, inbound and outbound call flows using Genesys Architect, with a focus on scalable, maintainable and reusable solutions.




• Design and implement AI-powered IVR and virtual agent solutions, enabling customers to interact with conversational AI through voice and other channels.
• Design and implement automated and AI-powered outbound campaigns, including predictive/progressive dialing, automated customer outreach, campaign segmentation, call strategies and intelligent follow-up workflows.
• Work with omnichannel campaign capabilities, including voice, email, SMS and other supported digital communication channels.
• Architect and configure ACD, routing, queues, skills, users, permissions and contact center workflows according to business and technical requirements.
• Investigate and resolve complex production issues, providing L2/L3 support where required and taking ownership through to resolution and follow-up.
• Troubleshoot Genesys Cloud, SIP, RTP, VoIP, DNS and networking issues, working with infrastructure, network and application engineering teams whe

📌 Genesys Cloud Developer (España)
🏢 WorkNomads
📍 España