JOB DESCRIPTION

Agilent inspires and supports discoveries that advance the quality of life. We
provide life science, diagnostic and applied market laboratories worldwide with
instruments, services, consumables, applications and expertise. Agilent enables
customers to gain the answers and insights they seek - so they can do what they
do best: improve the world around us. Information about Agilent is available at
www.agilent.com. [https://www.agilent.com./]

Join Agilent as a Scheduling Success Coordinator-Switzerland-German Speaking.
Play a key role in helping our field service team deliver outstanding customer
service In this role, you’ll plan and schedule daily assignments to ensure the
right service engineer is in the right place at the right time, supporting our
teams to work efficiently and keep costs down. You’ll manage daily operations in
your region, solve scheduling challenges quickly, and help us meet—and
exceed—our customers’ expectations. If you’re organized, detail-oriented, and
ready to make a real impact on a dynamic, general company, we’d love to hear from




you

Objectives:

* Lead and coordinate the scheduling team to strategically plan all onsite
service events and act as the main contact for escalations.

* Optimize scheduling of field engineers and service partners for
installations, repairs, and maintenance at customer sites, ensuring quick
response times and efficient service.

* Communicate effectively with customers and internal teams, building strong
relationships and continuously improving processes to enhance customer
experience and productivity.

Your responsibilities:

* Manage and confirm all onsite service orders, ensuring the most effective use
of field resources to meet customer needs and response times.

* Collaborate with different departments to optimize scheduling, resolve
resource shortages, and continuously improve processes for better customer
satisfaction.

* Maintain accurate records, follow company procedures, and build stron

📌 Scheduling Success Coordinator (Barcelona)
🏢 Agilent Technologies
📍 Barcelona