About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

About The Team
Agoda’s Customer Experience Group delivers critical support to customers and partners across markets, channels, and business lines. As our operations scale in complexity, Senior Regional Managers play a pivotal role in ensuring regional resiliency, standardization,



and sustained performance across multiple sites and partners.

About The Role
The Senior Regional Manager is accountable for
end-to-end

performance of a regional customer/partner

operations area
, typically spanning multiple countries, sites, or vendor partners. This role translates company strategy into a
cohesive regional roadmap
, balances cross site tradeoffs, and ensures consistent, high quality service delivery at scale.

You will act as the
regional authority
on customer operations performance, risks, and improvement initiatives, while developing strong leadership benches and resilient operating models.

Key Responsibilities

Regional & Operational Ownership
- Lead multi-site, multi-country customer operations (including inhouse and BPO partners where applicable)
- Own end to end regional outcomes, including service quality, efficiency, resiliency, and cost to serve
- Balance cross site tradeoffs across capacity,

📌 Senior Regional Manager, Customer/ Partner Operations (Madrid)
🏢 Agoda
📍 Madrid