Job Title:
Customer Service Agent (German & Spanish Speaking) – Madrid or Valencia

Location:
Spain (Madrid or Valencia options available)

Work Model:
100% On-site

Contract Type:
3-Month Temporary (with high intention to convert to Permanent)

About the Opportunity

Join a thriving multinational company in Spain We are seeking fluent
German and Spanish-speaking Customer Service Agents
to deliver exceptional support to our growing customer base. Whether you prefer the bustling energy and rich history of the capital city,
Madrid
, or the beautiful beaches and relaxed coastal lifestyle of
Valencia
, we have the perfect spot for you to build your career.

No prior experience? No problem. We provide comprehensive, fully paid training to ensure you have all the tools and knowledge you need to succeed.

Choose Your Location & Compensation

We are hiring for two fantastic locations. Please indicate your preference during the application process:
- ?
Madrid (Capital City):
€22,800 gross base salary/year + €1,200 annual SRV bonus
- ?️
Valencia (Coastal City):




€21,000 gross base salary/year + €1,200 annual SRV bonus

Schedule & Shifts
- Madrid Shift Profile:
Rotational 8-hour blocks primarily focused on morning shifts (e.g., 7:00 AM – 3:00 PM or 8:00 AM – 4:00 PM), with an equal balance between morning and afternoon schedules over time.
- Valencia Shift Profile:
Rotational 8-hour blocks primarily focused on afternoon shifts, maintaining an equal balance between morning and evening schedules.
- Training Period:
Mandatory attendance for a comprehensive onboarding training program (up to 5 weeks). Hours scale gradually from a 6-hour block up to an 8-hour block by the final week.

What You Will Do
- Provide high-quality customer support via phone, email, or chat in both German and Spanish.
- Resolve customer inquiries efficiently, maintaining a professional and helpful attitude.
- Navigate internal systems to log interactions and look up customer information.
- Collaborate with

📌 Customer Service Agent (Comunidad de Madrid)
🏢 EB Global Skills
📍 Comunidad de Madrid