We're looking for a Customer Service Specialist to join a integral team supporting
customers in the banking and payment industry. In this role, you'll be the main
point of contact for clients, managing the entire order lifecycle while
coordinating with multiple internal teams to ensure successful delivery and an
outstanding customer experience.

This is an excellent opportunity for someone who enjoys working in an
international environment, managing complex operational processes, and building
strong relationships with customers and cross-functional teams.

What You'll Be Doing

• Act as the main point of contact for customers, receiving orders and providing
guidance throughout the entire process.

• Manage the end-to-end order lifecycle, from order entry through production,
shipment, invoicing, and delivery.

• Coordinate with Planning, Project Management, Production, Logistics, and other
internal teams to ensure on-time execution and delivery.

• Translate customer requirements into clear internal specifications for
execution.





• Monitor order status and proactively communicate updates to customers.

• Handle customer complaints, non-conformities, returns, and product disposal
processes.

• Prepare shipping documentation and coordinate with freight forwarders to
ensure smooth deliveries.

• Manage banking documentation related to customs clearance and shipment
release.

• Prepare monthly operational reports, including month-end closing, invoicing
reports, payment alerts, and sales order backlog analysis.

• Support financial processes by monitoring customer payments and coordinating
follow-up activities.

• Manage bid bonds and performance guarantees with banking partners for tender
participation and contract execution.

• Maintain accurate documentation while ensuring compliance with internal
procedures and regulatory requirements.

• Build strong relationships with customers, internal stakeholders, and
international G+D entities.

What We're Looking For

Technical

📌 Client Services (El Prat de Llobregat)
🏢 Giesecke+Devrient
📍 El Prat de Llobregat