Requisition ID: 456743
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Regular Full Time
Career Level: T2
Hiring Manager: Beatriz Garrido
Recruiter Name: Camila Lopez Marsano
The official recruitment begins August 2026. By applying to this position, you
have the option to get in contact with us early in the application cycle for our
SAP Academy for Customer Success Program starting March 2027. We will host info
sessions about the Program in the months ahead
We help the world run better At SAP, we keep it simple: you bring your best to
us, and we'll bring out the best in you. We're builders touching over 20
industries and 80% of integral commerce, and we need your unique talents to help
shape what's next. The work is challenging – but it matters. You'll find a place
where you can be yourself, prioritize your wellbeing, and truly belong. What's
in it for you? Constant learning, skill growth, great benefits, and a team that
wants you to grow and succeed.
Who You’ll Become
The Customer Success Manager (CSM)
works directly with customers to guide them
through their business journey with our solutions. The CSM works to increase
customer satisfaction, retention, renewals, references, and upsells for Cloud
products within their assigned solution portfolio. The CSM oversees key customer
milestones throughout the customer lifecycle, from deal signature through system
provisioning, monitoring implementation progress, and business case achievement.
The CSM is expected to serve as the strategic point of contact for the customer
within the assigned solution portfolio and to leverage appropriate resources
across SAP functions to maintain overall customer health.
What You’ll Do
As a CSM within the SAP Next Gen - Academy for Customer Success, you will be
responsible to:
* Successfully complete a 10-month learn-apply program, which includes
classroom phases and field phases with your CSM team, that enhances your
support in the CSM role,
📌 Customer Success Manager (Madrid)
🏢 SAP
📍 Madrid