IT systems that work effectively keep Amazon’s operations running at full speed. Our IT Support Engineers work behind the scenes to troubleshoot any issues and improve our systems, so that we can operate at our best. Your focus will be to make sure our IT infrastructure is up to the demands of our general business. At the same time, you’ll get to work with the latest technology and learn from leaders who are creating the warehouse environments of the future.
Support end-user equipment and your building’s IT infrastructure
Help with key network projects, like the IT setup of new Amazon buildings
Suggest new processes that improve the way Amazon uses IT in its operational sites
Train and mentor IT technicians
As an IT Support Engineer, you’ll work with remote and on-site colleagues to support them with any issues. You’ll use your expertise to make sure our platforms are working at their best, often implementing projects to maintain or improve our IT infrastructure.



You can expect to troubleshoot disruptive IT incidents one day and come up with new processes that make our IT systems better the next. You’ll also spend time training and mentoring your colleagues, giving you the opportunity to see your team develop and your career grow.
Ops Tech Solutions (OTS) is the field IT organization responsible for first level troubleshoot of IT issues in our FCs, distribution centers and other sites.
Bachelor's degree in computer science, engineering, mathematics or equivalent
Experience troubleshooting issues and root cause analysis
Experience with IP networking fundamentals and TCP/IP, UDP, DNS & DHCP
Experience in IT client, server, and network service delivery
Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
Valid EU driver's license
Advanced proficiency in Spanish (C1 level) and English (B2 level), verbally and in writing
CompTIA A+, CompTIA Network+, Cisco CCNA/CCNP, Linux (Redhat), Microsoft hardware (installation), AWS, or other indus

📌 IT Support Engineer, IT Ops (Alcalá de Henares)
🏢 Amazon
📍 Alcalá de Henares