The Business Analyst is a critical team member working closely with the Portfolio Lead, Business owners and the Product teams to ensure successful execution of key initiatives in the Provider Organization. He / she plays a central role in the day to day execution of the Provider Organization agile delivery.
The Business Analyst will be part of a very energetic and enthusiastic team leading innovative initiatives meant to exponentially transform the provider experience and internal operations. He / she will be assigned to Value Streams, offering the candidate an unique position to follow through from idea inception, intake submission, until work breakdown, delivery, testing and release.
A Value Stream is a relatively new agile concept in Cigna used to describe the sequence of steps used to deliver value to the customer (e.g. provider, client, internal employee). Work with Portfolio Lead and Business Owners in identifying the pain point and potential opportunity to improve the provider or operational experience
Ensure experts and agile delivery teams are connected and collaborate accordingly at each step in the agile delivery journey
Ensure experts are familiar with agile ceremonies and attend, as and when needed
Collaborate with product teams to analyse and document business requirements, ensuring they are well-understood and actionable for delivery teams.
Run analysis, mapping and investigations to support solution design
Drive a culture of learning and adaptation by identifying opportunities for process refinement and actively contributing to agile best practices across teams.
Work closely with Product teams to monitor and report product performance
5+ years of experience in business analysis, process engineering,



agile delivery, with a strong track record of successful delivery of commitments.
~ Eligibility, Claims, Pre-authorization, Network, Strategy, Finance, Change management

Analytical Thinking : Ability to assess complex business processes and identify areas for improvement.
Works effectively with product teams, agile delivery teams, and subject matter experts to achieve shared goals.
Excellent facilitation of meetings, workshops, defining clear agenda, writing minutes and following up on actions agreed
Agile Mindset and certification are desirable . Understands agile methodologies and actively contributes to agile best practices and ceremonies. Training and coaching will be provided in the role.
Bachelor’s degree in Business or a related field; Master’s degree is an asset.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support.

📌 Business Project Senior Analyst - Cigna Healthcare (Madrid)
🏢 Cigna
📍 Madrid