In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. as a Technical Product Expert on our team, you will:- Provide technical support and assistance to customers via e-mail and phone.- Addresses, responds and resolves to customer inquiries on products and services, including installation, operational functions, troubleshooting and maintenance.- Provide response in a timely manner to customers queries and focuses on building close long-term client relationships.Key Responsibilities & Tasks- Delivers training to OEM´s and assemblers as per request and business needs.- Deploys high level knowledge in the market and collect information for corrective action & improvement.- Takes control of OEM´s claim by escalating to key company areas if necessary.- Coordinates with Supply Chain department for parts pick-ups and replacement shipments.- Guides customers through diagnostic and troubleshooting processes,



which may include use of diagnostic tools and software and/or following verbal instructions.- Consults with users to determine steps and procedures taken to identify and resolve the problem.- Prepares customer reports to track progress on improvement actions- Performs other related duties as assigned.Required Skills- Bike industry or mechatronic background is important- Excellent verbal and written communications skills- Excellent interpersonal and computer skills- Proficient in customer focus skills- Professional and pleasant telephone and face to face manner- Availability to travel and visit customers when required- Strong analytical and problem-solving skills- Excellent time management and organizational skillsthis Is a Great Match If You- Are proficient or bilingual in German plus an advanced level of English- High School graduate or Higher- Have customer care skills – ability to listen to and understand the customers' need- At least 3 years' experience in customer service environment- CMS Office Package / MS Dynamics 365 / SAP- Logistics knowledge / Training Skills / Innovation skillsIn this role, we offer benefits that help support your unique lifestyle:- Full-time 39 hours/week permanent contract- Schedule: Monday to Friday, 09:00 - 18:00- Salary package: €22,500 gross/year + up to €2,400 gross/year in bonus- Barcelona office or 100% remote anywhere in Spain- Full paid training on the company and the project you'll be working on- Career development programs, specialized courses#J-18808-Ljbffr

📌 German Speaking Technical Product Expert (Barcelona)
🏢 The lemon Consulting
📍 Barcelona