Vestas Factory
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Service > Integral Service Operations > Plant, Cyber & Digital Operations

The Plant, Cyber & Digital Operations department is responsible for designing,
securing, and continuously improving plant operations that support reliable and
compliant OT services across regions. It defines the governance for service
delivery, ensuring services are secure by design, aligned with industry
standards (e.g., IEC 62443, ITIL), and operationally ready. Through close
collaboration with engineering, digital, commercial, and plant stakeholders, OT
Operations enables resilient operations, manages risk and change, leverages
data-driven performance insights, and supports automation and continuous
improvement.

Responsibilities

* OT Service Design: Design of operational processes and governance for new OT
services and for major changes to existing services, from concept and
definition through documentation, validation, and operational readiness




* Service Blueprinting & Documentation: Develop and maintain service
blueprints, operating models, RACI matrices, and service process flows,
ensuring services are well‑defined, supportable, and value‑driven
* Requirements & Stakeholder Alignment: Facilitate workshops and working
sessions with architecture, engineering, cybersecurity, operations and
business stakeholders to gather, refine, and align operational requirements
* Operational Readiness & Transition: Define the run model for each service
(roles, processes, tooling, data flows, SLAs/OLAs) and work closely with
Service Delivery and Transition teams to ensure smooth go‑live and handover
* Security & Compliance Integration: Ensure cybersecurity, compliance, and risk
considerations are embedded into service designs in collaboration with
cybersecurity experts and aligned with applicable OT standards
* Continuous Improvement & Service Optimization:

📌 OT Service Design Specialist (Madrid)
🏢 Vestas
📍 Madrid