About Us
Planet is a leading technology company transforming payments by putting customer
experience first. We offer integrated solutions that include payment processing,
VAT refunds, dynamic currency conversion, and management services for merchants
in the Retail and Hospitality sectors worldwide.
In recent years, we have experienced significant growth, expanding our services
and integral presence.
With strong private equity investors, Advent International and Eurazeo, we have
the financial capital and expertise to grow our capabilities and reach through
acquisitions.
Our mission is to create a world of connected commerce where payments are
simple, secure, and seamless, enabling our partners to deliver exceptional
experiences to their customers.
Role Overview :
We are recruiting for a Payments Operations Support role to join our Payment’s
Support team. The primary function of the Payments Operations Support role is to
support our international clients with all queries related to funding and
charges. You will deliver a professional service to internal and external
customers, in a timely manner, by ensuring that service delivery, quality
control and all aspects of compliance are maintained to the highest levels.
What you will do :
* Provide excellent customer service, by responding quickly to customer queries
with accurate information regarding transaction statuses, transaction
reprocessing request, report generations in line with established SLA's.
* Run all aspects of customer and financial support across a number of IT
platforms, internal departments and external partners merchants.
* Resolve issues/queries by interacting and communicating with other
colleagues/departments.
* Adapt to a fast-moving environment in a proactive and team-focused manner.
* Any other such duties that may be required of you.
* Support Inbound & Outbound Calls
* You will work 24/7 in shift bases on business needs.
Who you are :
* Modest: For us, putting the customer first is not a
📌 Customer Support Specialist fluent in Greek (Madrid)
🏢 Planet
📍 Madrid