Work model: On-site

Employment type: Full-time.

Start: asap

DUTIES AND RESPONSIBILITIES:

- Handle incoming customer interactions through multiple channels (phone, email, chat, voicemail, or automated alerts).
- Record and update customer details and case information in the call or ticket management system.
- Provide timely responses and effective resolutions in line with established service level agreements (SLAs).
- Maintain up-to-date knowledge of company products, services, and client-specific applications.
- Identify and escalate complex or unresolved issues to the appropriate internal teams or supervisors when necessary.
- Follow established processes, procedures, and quality standards for service delivery.
- Complete required administrative tasks accurately and on time.

REQUIREMENTS:

- Native or fluent in Finnish (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency.
- Strong customer service orientation, with the ability to actively listen and understand customer needs.




- Ability to take ownership of cases and see them through to resolution or appropriate escalation.
- Excellent verbal and written communication skills, with adaptability to different customer situations.
- Basic technical knowledge of IT systems, such as Windows, Microsoft Office, and internet configurations.
- Strong problem-solving skills, attention to detail, and ability to work in a team-oriented environment.

OFFER:

- Excellent remuneration package based on experience, skills and performance
- Full paid training on the company and the project
- Career development programs, specialized courses, and language classes
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach career potential
- Work schedule: Monday to Sunday from 09 AM - 06 PM (39 hours a week)
- Office in the centre of Malaga

📌 Finnish-speaking Fashion Support Consultant (Málaga)
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