Team Leader Nurse team Lead a Team of Registered
Nurses Providing Medical Assistance Worldwide Are you an inspiring
leader who wants to make a difference every day? At Viking Travel
Care, we help travellers who become ill or injured while abroad.
From our offices in Torrevieja and Fuengirola, Spain, we provide
travel and medical assistance services 24/7, 365 days a year to
customers and travellers worldwide. We are now looking for a Team
Leader for our Medical Assistance Coordinator (Nurse) team. Our
Nurses are experienced Registered Nurses from the Nordic countries.
They assess medical reports, coordinate treatment, communicate with
healthcare providers around the world, handle own medical cases,
and support travellers during some of life's most challenging
moments. They also serve as an important medical resource for
colleagues across the Travel Care operation. As Team Leader, you
will have day-to-day personnel responsibility for a team of highly
skilled nurses, supporting their development and helping ensure
that the Medical Assistance team works in a structured,
professional, and reliable way. You will work closely with Viking
Travel Care's Medical Management and Operations Management teams,
as well as fellow Team Leaders, to support the continued
development of our medical assistance services. In this role, you
will act as an important link between the Medical Assistance team
and management, helping translate strategic priorities into daily
operations, quality improvements, and employee development. This is
a unique opportunity to combine healthcare expertise with people
leadership in an international and fast-paced environment.
Responsibilities Personnel responsibility for a team of Medical
Assistance Coordinators (nurses) Conduct performance reviews,
development conversations, and regular follow-up meetings Drive
employee engagement, professional development, and competence
building within the team Support recruitment, onboarding, and




training of new team members Ensure delivery of agreed service
levels, KPIs, and quality standards Monitor workloads, staffing,
and operational priorities Support daily operations and assist with
complex cases when needed Handle administrative responsibilities
such as scheduling, absence follow-up, and workforce planning
Promote high clinical and documentation standards Ensure compliance
with SOPs, routines, and quality requirements Support the
implementation of new processes, routines, and quality initiatives
within the Medical Assistance team Contribute to continuous
improvement initiatives and cross-functional projects across Travel
Care Qualifications Required Experience from healthcare, medical
assistance, travel assistance, insurance, customer service,
operations, or another relevant field. Fluent in one of the Nordic
languages and English Strong communication and interpersonal skills
Comfortable working in a dynamic and international environment
Strong IT skills and ability to quickly learn new systems Clean
criminal record Preferred Relevant experience in people leadership,
team coordination, employee development, or similar
responsibilities. Registered Nurse holding a valid nursing licence
recognised within the EU, with a minimum of three years of clinical
nursing experience Experience from travel assistance, insurance
medicine, emergency care, intensive care, ambulance services, acute
care, or similar fields What can we offer the right candidate?
Competitive salary and employment conditions Permanent employment
contract under Spanish labour law Employer-provided laptop and




mobile phone Comprehensive onboarding and training programme A
supportive and collaborative work environment with highly skilled
colleagues Social activities and team events Modern offices in
Torrevieja and Fuengirola The opportunity to work in an
international organisation helping travellers worldwide Are you the
one we're looking for? The right person for this position is a
positive and approachable leader who enjoys helping others succeed.
You thrive in a dynamic environment, balancing operational
priorities with employee development. You are organised,
solution-oriented, and focused on creating clear and reliable ways
of working for your team. You enjoy working closely with others
while also taking ownership and acting independently when needed.
Most importantly, you believe that great customer care starts with
strong teamwork, professional judgement, and clear, friendly
communication. About Viking Viking Assistance Group is a leading
roadside and travel assistance company in the Nordics. Viking
Travel Care is the group’s travel and medical assistance division,
providing assistance services 24 hours a day, 365 days a year to
travellers and employees abroad. Across our services, we aim to
make assistance easy to access, reliable in delivery, and friendly
in every interaction. Workplace The position will be based at
Viking Travel Care in Torrevieja or Fuengirola, Spain. Working
Hours The role follows the Team Leader rotation and includes day,
evening, and occasional weekend shifts, with flexibility needed to
support a 24/7 operation when required. Start Date As soon as
possible. Deadline Please apply before September 30 Do you have any
questions? Please contact: Karen By Taugbøl Medical Administration
Manager Phone: +47 479 94 075 E-mail:
[email protected] Erik Nordlund Medical Manager
Phone: +46 76 525 33 72 E-mail:
[email protected]

📌 Team Leader Nurse team (Comunidad Valenciana)
🏢 VIKING
📍 Comunidad Valenciana