You will:- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.- Log call details onto call management systems and provide response and resolution within SLA.- Maintain service and product knowledge and expertise associated with applications specific to individual customers.- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.- Understand and comply with administrative dutiesYour Qualifications- Are proficient or bilingual in Finnish with an advanced level of English or Spanish- Have customer care skills – ability to listen to and understand the customers' need- Can take ownership of,



and progress calls to resolution or to elevate call to resolution- Have excellent communication skills and adaptability- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plusWhat's In It For You- Full-time 39 hours/week permanent contract: rotative schedule Monday - Sunday, between 08:00 - 19:00- Salary 21.000 euros gross/year + up to 3.000 euros gross/year in bonus- Central location in Benalmadena- Full paid training on the company and the project you'll be working on- Career development programs, specialized courses, and language classes#J-18808-Ljbffr

📌 Finnish Speaking Customer Service Representative (Benalmádena)
🏢 The lemon Consulting
📍 Benalmádena