• Installing, configuring, and commissioning software solutions at customer sites.
• Providing advanced technical support and troubleshooting across applications, infrastructure, networking, and integration layers.
• Investigating and resolving software-related issues, escalating complex cases to specialist teams when required.
• Acting as the primary technical point of contact for customers throughout the support lifecycle.
• Delivering technical training sessions and knowledge transfer to end users and local teams.
• Supporting system integrations and ensuring smooth communication between different platforms and technologies.
• Producing and maintaining technical documentation, implementation guides, and service procedures.
• Collaborating with Product, Development, Quality Assurance, and regional support teams to ensure high service standards.
• Managing customer expectations through proactive communication and timely issue resolution.

• Solutions Service Engineer (Cloud/Onprem).
• Pharma Company.

• Degree in Computer Science, Engineering, Information Technology,



or a related technical discipline.
• Minimum of 2 years experience in technical support, professional services, software implementation, or a similar customer-facing technical role.
• Enterprise networking, troubleshooting, and network security concepts.
• Windows operating systems administration and configuration.
• SQL databases and database management fundamentals.
• Virtualization technologies and infrastructure monitoring.
• Cloud environments and SaaS, PaaS, and IaaS architectures.
• Software integrations and communication protocols.
• Web applications and application server environments.
• Strong written and verbal communication skills in English.
• Ability to work independently while collaborating effectively within general teams.
• Excellent customer-facing and communication abilities.

• Willingness to travel internationally up to 5 - 10% of the time.

Pharma Global Company

• Permanent Contra

📌 Solutions Service Engineer (Barcelona)
🏢 Michael Page
📍 Barcelona