* Lead the delivery team throughout the engagement, often in collaboration with a services partner. * Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials. * Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered. * Understand the goals and align the deliverables accordingly. * Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success. * Be the single contact to encourage collaboration and customer agreement on proposed solutions. * Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results. * Lead the delivery team throughout large complex engagements, often in collaboration with a services partner. * Identify gaps between actuals and plan of record, proposing solutions and driving resolutions. Responsibility * Lead the delivery team throughout the engagement, often in collaboration with a services partner. * Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials. * Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.



* Understand the goals and align the deliverables accordingly. * Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success. * Be the single contact to encourage collaboration and customer agreement on proposed solutions. * Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results. * Lead the delivery team throughout large complex engagements, often in collaboration with a services partner. * Identify gaps between actuals and plan of record, proposing solutions and driving resolutions. Qualifications * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's * potential impact on the function or industry. * 8+ years progressive experience as part of a professional services organization * Experience in managing the implementation of workflow or business transformation solutions * Success driving complex issues through analysis and resolution * Creativity with comfort running projects independently * Experience working collaboratively ServiceNow certifications in aligned workflow #J-18808-Ljbffr

📌 Sr. Engagement Manager (Madrid)
🏢 W3Global
📍 Madrid