We are currently growing our support team at the company, which provides excellent service to our customers around the world. We are seeking a Senior Technical Customer Support Engineer to join our integral Support Engineering team. We hope to find you ready to take on a variety of tasks related to our customers in North America, as well as more globally across the Americas, EMEA, and APJ regions when support is needed or coverage overlaps. This is a customer-facing role that will include interactions via chat, calls, Slack messages, and video meetings. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post-sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at the company. This is a great opportunity for someone ready to roll up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base.What you will be doing:Supporting and guiding our the company users, customers, and prospects via cases, chat, Slack, community, and meetingsDevelop solutions based on the company Cloud and the company open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and trainingWork closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customersAssist with mentoring, training, and sharing your knowledge with colleagues, users,



and customersAnd of course:You will deliver excellent customer service as a first-line technical engineer and representative of the company. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phoneYou will build strong, trusted relationships with colleagues, customers, and partnersWhat you bring along:Technical breadth and depth in the company open-source or the company Cloud, or in domains relevant to the company, such as: SQL databases, OLAP, cloud-native SaaS, distributed systemsPrevious technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems EngineerBe present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environmentStrong communication skills and the ability to work fully remote with reliable connectivityA mindset of teamwork, global engagement, empathy, and solving challenging problemsA sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planetThe ability to build trusted relationships with colleagues, customers, and partnersYou are self-driven, curious, and eager to continuously learn and growBonus points:Experience with the companyExperience with OSS and open-source technologies, as a user, community member, or contributorExperience with Azure, GCP, or AWSExperience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others#J-18808-Ljbffr

📌 Senior Technical Customer Support Engineer (Valencia)
🏢 United States Digital Space
📍 Valencia