you will:

La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.

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- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.

- Log call details onto call management systems and provide response and resolution within SLA.

- Maintain service and product knowledge and expertise associated with applications specific to individual customers.

- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.

- Understand and comply with administrative duties

Your Qualifications

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- Are proficient or bilingual in Finnish with an advanced level of English or Spanish

- Have customer care skills – ability to listen to and understand the customers' need





- Can take ownership of, and progress calls to resolution or to elevate call to resolution

- Have excellent communication skills and adaptability

- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus

What's In It For You

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- Full-time 39 hours/week permanent xcskxlj contract: rotative schedule Monday - Sunday, between 08:00 - 19:00

- Salary 21.000 euros gross/year + up to 3.000 euros gross/year in bonus

- Central location in Benalmadena

- Full paid training on the company and the project you'll be working on

- Career development programs, specialized courses, and language classes

#J-18808-Ljbffr

📌 Finnish speaking Customer Service Representative (Benalmádena)
🏢 The lemon Consulting
📍 Benalmádena