Remoto: Teletrabajo

Overview¡Inscríbase sin demora! Se espera un gran volumen de solicitantes para el puesto que se detalla a continuación, no espere para enviar su CV.As part of a cross-functional team, you will shape how we onboard, engage, and retain PMS customers across multiple markets. You’ll build scalable, data-driven CS operations to reduce early churn and align local execution with global strategy. You’ll translate product priorities into actionable local actions while improving processes and KPIs across Feegow, Clinic Cloud, GIPO, MyDr, and future PMS products. This is a hands-on role with strategic impact, blending project management, customer success, and operational excellence at scale.Compensaciones / BeneficiosHealthcare insuranceWellness programsGenerous time offLocal perks (meal vouchers, transport allowances, parental leave)Career growth opportunitiesRemote work and adaptable hoursResponsabilidadesDefine and evolve the PMS CS operating model for onboarding, engagement, retention, and churn prevention across PMS products and marketsRevamp onboarding templates, rolling them out across markets and acquired companiesLead the early-churn initiative with a three-tier touchpoint model, moving from manual to CRM automation and migrating processes from HubSpot to SalesforceBuild the PMS CS performance layer with KPIs, dashboards, and cohort views in collaboration with BI, CRM/Ops,



and Retention teamsStandardize governance and ways of working across markets to fit a data-driven global modelTranslate product priorities into local execution while surfacing local realities to product/global teamsTrack performance and risk across PMS CS initiatives and manage spendContribute to broader Clinics/Enterprise CS strategic projectsRequisitos principalesExperience in project/program management, CS, or operations in a multi-product/multi-market businessExposure to SaaS, healthcare, or B2B operations; experience in two is a plusUnderstanding of onboarding, retention/farming, churn prevention, and customer journeysData proficiency: KPI definition, reporting, and dashboard requirements; collaboration with BIExperience xcgbitx across multiple markets or global/local operating models; translating priorities between global and localHands-on experience with CRM tools (Salesforce, HubSpot) and data-supported decision-makingAbility to operate in ambiguity across products and markets and coordinate with multiple stakeholdersStrong communication, trust-building, and stakeholder management across product, local leadership, BI, and retentionFluency in English; Spanish/Portuguese a plusClear communicationCross-functional collaborationStrategic thinking with execution focusCRM (Salesforce, HubSpot)KPI definition and reportingDashboards and cohort analysis

📌 Global Project Manager - Customer Success PMS (Clinics/Enterprises) (Barcelona)
🏢 Jobrapido
📍 Barcelona