You will be part of the COO Investment Products Unit Expert , where we aim to develop and control processes of investment products in a simple and efficient manner , while we have a lot of fun
Within this expert team you will be a Broker Process Specialist, so you develop and control processes of brokerage; You aim at improving the efficiency process performance and identify opportunities to better serve and delight customers in the brokerage end to end processes.
Digital Strategy : As expert in digital experience, be proactive in the identification of new capabilities in our digital platform to engage our customers and increase efficiency of our processes bringing the best experience in the moments of truth.
Data fluency : Comprehend, define, select, and analyze data to gain insights that enhance the decision-making process . Responsible to obtain operational data, measurement relevant KPIs, analysis of evolutions, trends and volumes seeking improvements that increase customer satisfaction and cost efficiency before and after any implementation.
Agile Delivery :



Ability to take on the responsibility, steer strategy and realizations based on facts and data.
Proven program management, planning & organizational skills.
Excellent oral and written English skills.
Advanced office, mainly with knowledge in Excel and Power Point;
~ Strong command of written and spoken English.
~ Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self.Health insurance. In addition, you will enjoy our versátil remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…
We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
Banking benefits. Special mortgage conditions after 6 months working at the bank.
More vitality and more belonging 360º care

📌 Broker Process Specialist (Madrid)
🏢 ING Hubs Romania
📍 Madrid