Job Summary Manages operational support and services functions. Works with the management team to implement store programs, control and reduce operating expenses, and maximize customer service and operational performance.
Manages operations which may include all or a substantial combination of store support functions, customer service, front end operations, back room operations, facilities, administrative functions, personalized services, food and automotive.
Manages an operating budget to include expenses, sales, and profits. Analyzes financial statements and other pertinent data to evaluate performance. Develops and maintains work schedules through the Workforce Management system, interviews and hires personnel, and monitors and controls payroll expenses.
Manages sales audit and cashier cage operation (where applicable), cash collection, and control.
Oversees the collection of accounting data, documents, and reports from operational areas and submission to appropriate office for processing, as well as coordination of annual physical inventory for assigned area.
Fills key vacancies, evaluates performance, takes corrective action, etc.
Ensures the efficient operation of receiving and stock replenishment functions.
May coordinate annual physical inventory.
Responsible for facility maintenance, equipment, cleaning (where applicable), facility improvement projects, and fixed assets, etc.
Ensures compliance with safety, security,



and fire prevention policies for all facilities in collaboration with the Asset Protection/Safety department.
Functions as Contracting Officer Technical Representative (COTR) for various vendor contractors and concessions as applicable.
Coordinates and manages store maintenance and housekeeping requirements to NEXCOM standards.
Ensures compliance with all NEXCOM policies and procedures.
Reports to the General Manager, Exchange Manager, or equivalent.
Training Requirement
Associate must receive Hazardous Material (HazMat) training within 90 days of hire per Department of Transportation regulations.
GENERAL EXPERIENCE:
3 years of experience in administrative, professional, investigative, or other responsible work that enabled the applicant to gain general knowledge of management practices and administrative processes; 1 year of academic study, above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelor's degree for 3 years of general experience.
2 years of progressively responsible experience in administrative, supervisory, managerial, professional, or technical work that demonstrated the knowledge of management principles, practices, methods, and techniques. Knowledge of retail and/or service merchandising principles, procedures, and a combination of related activities in the areas of accounting, personnel, procurement, distribution management, and store operations.
Spain-Cadiz-Rota
Rota
Full-Time (35 + hours)

📌 Head of Operations (Compliance) (Rota)
🏢 NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
📍 Rota