Job Title: Systems Engineer Location: Madrid, Amsterdam, Luxembourg, or London
Work Model: Hybrid
The Systems Engineer is a Tier 2 support role responsible for the stability, performance, and continuous improvement of business critical applications supporting the General Financial Solutions (GFS) business unit. This role acts as the technical escalation point from Tier 1, provides deep application and systems expertise, and partners closely with development, infrastructure, and business stakeholders to resolve incidents, prevent recurrence, and improve service quality.
Perform root cause analysis (RCA) for recurring or high‐severity incidents and document findings and corrective actions
Monitor application health, performance, and availability using enterprise monitoring tools. Support application releases, patches, and configuration changes, including validation and post‐deployment monitoring
Translate business issues into technical analysis and actionable remediation
Create and maintain technical documentation, runbooks, and support procedures
Support automation efforts for monitoring, alerting, and routine operational tasks
Promote best practices in application support, security, and compliance
Solid understanding of: application architecture and integrations, databases (SQL), operating systems (Windows), APIs, batch processing, and job scheduling.
Experience with monitoring, logging, and alerting tools
Typically 3+ years in application support, or a similar role
Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience
ITIL Foundation or higher
Relevant technical certifications (cloud, database, OS, or application platforms) are a plus
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission p
📌 Systems Analysis Engineer (Madrid)
🏢 CSC
📍 Madrid