Essential Job Functions
- Handle guest check-in and checkout efficiently and in a professional manner, following the company procedures.
- Hand over any relevant information with the relevant departments or shifts, using the right ways of communication.
- Read the memo board, to keep updated on all current information.
- Always use the correct telephone etiquette.
- Perform Courtesy Visits to ensure the highest level of satisfaction of our Owners and Guests.
- Develop a thorough knowledge of resort property, resort staff, resort services and the hours of operation.
- Maintain a high standard of personal hygiene and wear proper uniform at all times.
- Ensure the cleanliness and neatness of the Front Desk and office.
- Understand the resort fire and safety procedures.
- Handle guest complaints in a professional and hospitable manner.
- Report any unusual occurrences to the MOD, Front Desk Manager or General Manager.
- Adhere to all company policies and procedures.
- Have a basic knowledge of resort rates, vouchers and discounts,
as well as basic knowledge of Marsha reservation system.
- On a daily complete the credit check according to the company procedure.
- On a daily basis ensure a correct cashier closing, following accounting guidelines and procedures.
- Responsible for answering calls, recording guest requests, and then pursuing the issue to a resolution.
- Ensure that all customer complaints are recorded in the Guest Response Program in a timely and professional manner. Must coordinate the response to guest issues and then follow-up with the guest to ensure satisfaction with the result.
- Have knowledge of the local area and the resort, resort staff, and resort services, including the hours of operation for all departments involved and in the surrounding areas; has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc.
- Is a resort ambassador by promoting the resort outlets.
- Understands various payment options and pr