The Sales Center Lead manages the Barcelona Sales Center as a multi-country hub for HP-employed teams across EMEA, ensuring consistent enablement, workforce alignment, and operational effectiveness across country-owned teams operating within the site. The role will collaborate closely with the WW Sales Center Director & the Country Sales teams to manage the day to day Sales Center executions within the site in alignment with the commercial objectives.
Responsibilities Sales Center Operations & Governance
Establishes the operating framework for SC functions, defining expectations, workflows, and country-specific performance measures.
Oversees the adoption and continuous improvement of SC operational standards, ensuring Sales Managers apply practices effectively.
Drives operational governance to ensure clarity, accountability, and high-quality execution.
Sales Enablement & Performance Enhancement
Standardize onboarding, training, certification, and tool adoption for HP teams
Consolidate KPI visibility and highlight performance gaps across teams




Continuously evaluates enablement resources and collaborates with leadership to implement improvements that enhance sales productivity.
Supports development of capability-building programs that strengthen sales readiness and operational excellence.
Oversees SC site operations, including maintenance, operational readiness, equipment planning, and workplace standards.
Leads SC expansion activities for the Barcelona site, such as capacity planning, facility improvements, and infrastructure scaling based on business needs.
Bachelor's degree in Business, Sales, Operations, or related field; Extensive experience in sales center operations, contact center leadership, or large-scale operational management.
Sales Enablement (tools, training, incentives)
Budgeting & Financial Planning
Performance Metrics & KPI Development
Sales Center / Contact Center Leadership
Strategic Planning & Execution
Influences operational performance across Eur

📌 EMEA Sales Center Lead (España)
🏢 Tamarind Intelligence
📍 España