About Olala
Olala is an international hospitality and real estate group, developing, owning, and operating hotels, vacation rentals, and food & beverage concepts worldwide.
Since 1996, we have built a presence in 17 cities worldwide, combining general expertise with local insight. Our mission is to deliver smart, technology-driven, and design-forward accommodations that meet the needs of today’s traveler while upholding the highest standards of service.
Your role
We are considering a Guest Host - Front Office, with barista and bartender skills, responsible for providing professional and attentive guest services while managing front desk operations at our hotel in Bucharest. This role combines guest-facing reception duties with high-quality beverage preparation and service, creating a welcoming and social atmosphere in shared hotel spaces. The position requires autonomy, strong organizational skills, and a commitment to operational excellence, ensuring guests enjoy a memorable stay.
Your Journey
- Serve as the primary point of contact for guests in common areas, delivering warm,
friendly, and personalized service.
- Prepare and serve coffee, specialty beverages, cocktails, and other drinks following hotel standards and recipes.
- Manage front desk tasks independently, including reservations, check-in/check-out, and guest services according to hotel policies.
- Create a welcoming environment by engaging with guests, anticipating needs, and enhancing their overall experience.
- Monitor stock levels, assist with inventory control, and communicate restocking requirements.
- Handle guest complaints calmly and professionally, ensuring timely resolution.
- Ensure accuracy in billing, payments, and guest profiles.
- Maintain security protocols, guest confidentiality, and operational procedures.
- Keep the front desk area organized, clean, and visually appealing at all times.
- Collaborate effectively with hotel teams across departments and shifts.
- Participate actively in
📌 Guest Host (España)
🏢 Olala!
📍 España