- Right now, bug resolution at haddock is handled by a squad of two product engineers who rotate every month. It works, but it doesn’t scale: twelve onboardings a year into the work that needs the most context, variable throughput month to month, and a backlog that goes down when we add people and back up when we take them away
- We’re replacing that with a permanent Product Reliability Engineering team, and you’d be the first hire and the one who builds it. You’ll lead two engineers plus a rotating seat from the product engineering team. This is a hands-on role where 75% of your time is expected to be spent doing software engineering work
- Conceptually, it’s similar to a Support Engineering team, but so empowered with AI that we ambition going beyond “just fixing bugs”, but actually creating the system and tooling to make haddock highly reliable and have issues quickly fixed
- Here’s the part that matters most, and we want to be direct about it: your mission is not to close more tickets. It’s to make the inflow shrink. A team that only drains a queue burns out.



So this role comes with an explicit mandate, build solutions, automations and processes that improve the reliability of the product. That’s the deal
- The technical escalation layer. Triage, reproduction, diagnosis and resolution of everything escalated from our Customer Experience team
- Killing root causes. Moving from “this ticket” to “this class of ticket”, and making the class go away
- Internal tooling for data correctness. Tools to fix data in bulk without hand-written SQL, and detection that catches incoherent data before the customer does
- The metrics and the weekly report, including where bugs come from and which squad shipped them. Quality accountability stays with the people who ship
- Two engineers, their onboarding and their growth, plus a rotating product engineer
- Our processes and tools are constantly improving, and everyone contributes to making them better
- ➡️ Example work
- Some examp

📌 Lead Software Engineer (Barcelona)
🏢 haddock
📍 Barcelona