Описание:eDreams ODIGEO operates a integral travel subscription platform powered by a proprietary AI platform. Its Prime programme provides members with a multi-product travel offering including flights, hotels, rail, dynamic packages, and car rental across multiple markets.
Задачи: Design intuitive solutions for complex end-to-end processes, including automated flight changes and subscription retentionImprove internal agent tools and customer self-service experiences using user insightsUse qualitative and quantitative research, market trends, and best practices to inform design decisionsParticipate in user research activities and usability studiesConnect design strategies with business goals, KPIs, metrics, and measurable outcomesUse Service Blueprinting to design interconnected service levels, internal processes,



and toolsLead Voice AI and chatbot flows for phone and chat interactionsTranslate business rules and technical constraints into visual flows and diagramsDesign corner cases and error-handling experiencesProvide functional specifications to front-end engineersContribute to the Design System to support scalability and code consistencyAlign with operations and product leads on operational KPIs, SLAs, and performance metricsManage stakeholder expectations throughout the project lifecycleCommunicate design value and influence stakeholders through user experience and KPI impact. Требования:5+ Years of experience in Product Design, including substantial experience with B2B, SaaS, Enterprise Tools, or complex Fintech/Logistics productsProven experience mapping complex end-to-end user and agent journeys across digital and operational touchpointsAbility to understand how changes in one part of a flow affect the broader ecosystemPractical and conceptual understanding of Voice and Chatbot interaction patterns, multimodal models, and prompt designHigh proficiency in visualizing complex logic with tools such as FigJam, Miro, or LucidchartProactive interest in AI tools an

📌 product designer for travel subscriptions (Barcelona)
🏢 Enfint
📍 Barcelona