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The Position
Job Description
As a Customer Integration Engineer, you are the bridge between Roche's cutting-edge Business Units and our enterprise AWS Cloud Platform. Your goal is to ensure that our internal partners don't just "use" the cloud, but leverage it to its fullest potential.
As a Customer Integration Engineer in Roche Cloud Platform AWS you will:
Be very familiar with the business units allocated to you to support (e.g. gRED & pRED Computational Science CoE, Pharma Commercial, etc) acting as first contact point and translating their pain points into actionable features or fixes for the platform
Know very well the capabilities of the platform and help with the implementation, migration or troubleshooting of complex use cases
Be able to provide support continuity by taking over major incidents from the colleagues in other time zones
Job Responsibilities
Description of the area
Scope / (Content Leadership): Manages integration for specific, defined Business Units (BUs). Acts as the primary "how-to" expert for platform features
Accountability/Problem Solving: Accountable for BU satisfaction and supports the RCP Managed Service Provider with incident resolution. Solves complex technical hurdles using existing platform tools
Stakeholder Management: Interfaces with BU engineers and Product Owners. Focuses on translating technical "pain points" into fixes
Impact/Strategy: Impact is felt through increased BU efficiency. Focuses on the immediate roadmap
Business/Technical ability: Strong AWS practitioner who unde
📌 Customer Integration Engineer (Madrid)
🏢 Roche
📍 Madrid