In this role you drive the end-to-end CRM tech stack across multiple markets to boost customer engagement and growth. You'll partner with marketing, product and engineering to deliver data-driven automations and scalable CRM solutions. Your work ensures data quality, efficient workflows, and strong vendor management while supporting multi-market expansion. This is a hands-on, cross-functional position with a clear impact on growth and customer experience.
~ Versátil working arrangements
~ Sabbatical & special leave policies
~ Mobility Credit
~ Health Insurance
~ Employee assistance program
~ Lead the technical design, implementation, and optimization of CRM systems at scale
~ Collaborate with marketing, product and engineering to align CRM solutions with business goals
~ Develop and maintain CRM infrastructure, automate workflows and integrations, and enable personalization
~ Ensure data quality, integrity, and compliance via audits and analysis
~ Troubleshoot CRM performance issues and optimize system functionality




~ Analyze CRM data to generate actionable insights and recommendations
~ Manage technical vendors and maintain system documentation
~ Write SQL and Python scripts for segmentation and ETL processes
~ Oversee multi-market CRM across 9 markets and coordinate with North American engineering teams
~3+ years of multi-country CRM experience, preferably in ride-hailing, mobility, or food delivery
~ Hands-on experience configuring and optimizing CRM platforms (Braze) for mobile apps
~ Strong analytical and problem-solving skills with a data-driven mindset
~ Experience with API integrations and understanding of data structures and microservices
~ Excellent stakeholder management and English communication skills
~ Experience or interest in lifecycle marketing or product management is a plus
~ collaboration across functions
~ Braze
~ SQL
~ HTML

Senior CRM Technology Manager (F/M/D) - barcelona - barcelona, catalunya, es

📌 Senior Crm Technology Manager (Cataluña)
🏢 Freenow
📍 Cataluña